This English version is provided for information; in case of conflict the Turkish version prevails.
1. Delivery area
Orders are shipped to delivery addresses in Turkey through contracted cargo companies. Contact us in advance for shipments abroad.
2. Dispatch times
- Market products in stock: dispatched within the period shown on the product page.
- Made-to-order market products and parts made from your file: dispatched at the end of the production time stated in the quote or on the product page, counted from payment approval and, where needed, technical approval.
- In any case delivery takes no longer than 30 days from the order unless a longer period has been agreed in writing (Law No. 6502 Article 48; Distance Contracts Regulation Article 16).
3. Delivery cost
Unless a separate delivery charge is shown in the order summary, shipping is included in the order total and is not charged separately.
4. Tracking and receipt
When your order ships, its status is updated in the customer panel and you receive an email. Check the parcel on delivery; if it is damaged, have the courier draw up a damage report and do not accept it. Your rights for defective goods remain even if you accepted a damaged parcel without a report; let us know as soon as possible.
5. Address changes and undeliverable parcels
You can change the delivery address on the payment page until payment is complete; afterwards write to [email protected]. If a parcel is returned because of a wrong or incomplete address or because the recipient could not be reached, we contact you to arrange re-delivery.
6. Contact
- Data controller / seller
- Fink Games Yazılım Teknoloji Sanayi ve Ticaret A.Ş.
- Registered address
- Geçit Mah. 1. Vefa Sokak No: 34, 16180 Osmangazi/Bursa, Türkiye
- Phone
- 0850 307 3637
- [email protected]